Legal
Payment Terms
Last updated: May 2025
1. Pricing and GST
All prices quoted by Polish are in New Zealand Dollars (NZD) and are exclusive of Goods and Services Tax (GST) unless otherwise stated. GST at the current rate of 15% will be added to all invoices where applicable.
Polish is a GST-registered business. Our GST number will appear on all tax invoices.
2. Invoicing
Upon confirmation of a booking or engagement, Polish will issue a tax invoice to the contact or organisation provided. Invoices will include:
- A description of the Services booked
- Programme date(s) and format
- The fee payable, GST amount, and total
- Payment due date and bank account details
3. Payment Schedule
Unless otherwise agreed in writing, the following payment schedule applies:
Public Workshops
Full payment is due within 14 days of invoice, or at least 5 working days prior to the programme start date — whichever comes first. Bookings are confirmed only upon receipt of payment.
Bespoke Organisational Programmes
A deposit of 50% is due upon signing of the service agreement. The remaining balance is due within 14 days of the final programme delivery date.
Executive Coaching & Retainer Engagements
Invoices are issued monthly in advance and are due within 14 days of the invoice date.
Keynote Speaking
A 50% deposit is due upon booking confirmation. The balance is due no later than 5 working days prior to the event date.
4. Payment Methods
Polish accepts payment by:
- Direct bank transfer (account details provided on invoice)
- Credit or debit card (where this option is made available)
All payments must be made in New Zealand Dollars unless otherwise agreed. International payments are accepted, though any bank or currency conversion fees are the responsibility of the paying party.
5. Late Payment
If payment is not received by the due date, Polish reserves the right to:
- Suspend access to any programme or service until payment is received
- Charge interest on overdue amounts at a rate of 2% per month, compounding monthly, from the due date until the date of payment
- Recover reasonable debt collection costs if legal or collection action is required
6. Cancellation Policy
Cancellation by Participant or Organisation
- More than 14 days before the programme date: full refund, less a NZ$50 + GST administration fee
- 8–14 days before the programme date: 50% refund
- 7 days or fewer before the programme date: no refund; the full fee remains payable
Transfers
One transfer to an alternative programme date is permitted at no charge if requested more than 7 days prior to the original date. Subsequent transfers may incur an administration fee.
Cancellation by Polish
If Polish cancels or postpones a programme, participants will be offered a full refund or a transfer to an alternative date. Polish is not liable for any consequential losses arising from such a cancellation.
7. Regional Business Partner (RBP) Co-Funding
Some Polish programmes may be eligible for co-funding through the Regional Business Partner (RBP) Network, which can subsidise up to 50% of the programme fee. This funding is administered by Regional Business Partner providers across New Zealand and is subject to their eligibility criteria and availability.
It is the client's responsibility to apply for and confirm RBP funding prior to the programme date. Polish cannot guarantee funding approval. The full programme fee remains payable regardless of whether RBP funding is approved. Where funding is confirmed, Polish will work with your RBP provider to facilitate the appropriate invoicing arrangement.
For more information about the RBP Network, visit regionalbusinesspartners.co.nz.
8. Expenses
Unless otherwise agreed, any reasonable travel, accommodation, or material expenses incurred by Polish in delivering Services outside of the Auckland region will be charged to the client at cost, with supporting receipts provided.
9. Disputes
If you have a concern about an invoice or charge, please contact us within 10 working days of the invoice date at hello@polish.nz. Disputed amounts should be notified in writing, and undisputed portions of an invoice remain payable by the due date.
10. Governing Law
These Payment Terms are governed by the laws of New Zealand, including the Contract and Commercial Law Act 2017. Any disputes arising from these terms will be subject to the exclusive jurisdiction of New Zealand courts.