Privacy Policy

1. Overview

Polish ("we", "us", "our") is committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal information.

By using our website at polish.nz or submitting an enquiry, you agree to the collection and use of information as described in this policy.

2. Who We Are

Polish is a New Zealand business providing AI leadership, executive coaching, and capability development services. Our principal contact for privacy matters is:

3. Information We Collect

We may collect the following personal information when you use our website or contact us:

• Your name
• Your business or organisation name
• Your email address
• Your phone number
• The nature of your enquiry
• Technical data such as your IP address and browser type (collected automatically via standard web logs)

We only collect information that is reasonably necessary for the purposes described in this policy. You are not required to provide personal information to browse our website, but you will need to provide contact details to submit an enquiry.

4. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide information about our services
• Process programme bookings and manage client relationships
• Send you information about upcoming programmes or events you have expressed interest in
• Comply with our legal and contractual obligations
• Improve our website and services

We will not use your personal information for direct marketing without your express consent, and you may withdraw consent at any time.

5. How We Store and Protect Your Information

Your personal information is stored securely using industry-standard measures. Enquiry data submitted through our website may be processed and stored using third-party infrastructure providers, including cloud hosting services. These providers are required to protect your information in accordance with applicable privacy standards.

We take reasonable steps to protect your personal information from loss, unauthorised access, use, modification, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your information with:

• Service providers who assist us in operating our business (such as CRM and email platforms), bound by confidentiality obligations
• Government agencies where required by law
• Professional advisors (such as lawyers or accountants) under strict confidentiality

Where information is shared with overseas parties, we take reasonable steps to ensure it is protected to a standard comparable to the New Zealand Privacy Act 2020.

7. Cookies and Website Analytics

Our website uses cookies and similar tracking technologies to improve your browsing experience and help us understand how visitors use our site.

Google Analytics 4 (GA4)

We use Google Analytics 4, a web analytics service provided by Google LLC. GA4 places cookies on your device to collect information about how you use our website. This data is sent to Google servers and may be stored in countries outside New Zealand.

GA4 collects the following types of information automatically:

• Pages you visit and how long you spend on them
• How you arrived at our website (e.g. search engine, direct link)
• Your approximate geographic location (country and city, derived from your IP address)
• Your device type, operating system and browser
• Interactions such as button clicks and form submissions
• Your IP address (anonymised before storage by Google)

We use this data solely to understand how visitors engage with our site so we can improve our content and user experience. We do not use GA4 data to identify you personally, and we do not share this data with third parties for advertising purposes.

How to opt out of analytics tracking

You have several options to prevent GA4 from collecting data about your visit:

• Google Analytics Opt-out Browser Add-on: Install the free Google Analytics opt-out add-on available for most major browsers. This prevents GA4 from collecting data across all websites you visit.
• Browser privacy settings: You can block or delete cookies through your browser settings. Note that disabling all cookies may affect how some parts of our site function.
• Private / Incognito browsing: Using your browser's private mode limits cookie persistence between sessions.
• Ad blocker or privacy extension: Many ad blockers and privacy-focused browser extensions (such as uBlock Origin or Privacy Badger) block analytics trackers by default.

For more information on how Google uses data collected via analytics, visit Google's Privacy Policy.

8. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Ask us to delete your personal information (subject to our legal obligations to retain certain records)
• Withdraw consent for us to use your personal information for marketing
• Make a complaint to the Office of the Privacy Commissioner if you believe your privacy rights have been breached

To exercise any of these rights, please contact us at hello@polish.nz. We will respond to your request within 20 working days.

9. Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can attempt to resolve the matter. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner:

10. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on this page. We encourage you to review this policy periodically.